Most chief executives are not recognizable to their customers. But when they step into the limelight, the rewards — and the risks — can be great.

An airline agent’s attempt at a good deed went astray when it caused a 90-year-old traveler to miss his flight. Who should pay for his hotel and meals?

Shady hotel booking sites, misleading customer service numbers and hacked airline loyalty accounts have snared travelers. Here’s how to avoid getting scammed.