An airline agent’s attempt at a good deed went astray when it caused a 90-year-old traveler to miss his flight. Who should pay for his hotel and meals?
Air New Zealand will begin offering economy passengers four-hour naps in private pods on certain long-haul flights. Will other carriers follow its lead?
Shady hotel booking sites, misleading customer service numbers and hacked airline loyalty accounts have snared travelers. Here’s how to avoid getting scammed.